Compliments & Complaints

Compliments


Our employees strive to professionally, efficiently, and courteously provide the services you expect. Our employees do, however, deserve recognition for efforts you feel exceed expectations. To compliment a police department employee please fill out the online form.

Provide as much detail about the incident to include the employee's name and case number if known, the date, time, and location of the incident, and the employee's efforts that exceeded your expectations. The complimented employee will be recognized in front of their peers and appropriate notations will be made in their employment records.


Complaints


PLEASE DO NOT REPORT CRIMES OR QUALITY OF LIFE ISSUES HERE.  THIS FORUM IS FOR COMPLAINTS ON OUR PERSONNEL OR OUR RESPONSE TO A SPECIFIC INCIDENT.  PLEASE CONTACT OUR COMMUNICATIONS CENTER AT (843) 572-4300 TO REPORT CRIMES OR QUALITY OF LIFE ISSUES SO THAT AN OFFICER MAY BE DISPATCHED TO INVESTIGATE.

We recognize that on occasion our efforts fail to meet your expectations. If such is the case, we are eager to field your complaint and review and/or investigate our response(s) that led to your dissatisfaction. You may visit our records window or speak to or meet with the duty supervisor to fill out a complaint form or you may complete the online form. Complaints are classified based on the seriousness of the allegation(s) being made. 

Investigation & Resolution


Less serious allegations such as rudeness, driving infractions, or poor performance are investigated by the accused employee's supervisor and are usually concluded within 15 days. More serious allegations are assigned by the Chief of Police to the Internal Affairs function and are usually concluded within 30 days. All complainants are notified of the outcome of the investigation. You may fill out the form online.

Procedural Questions


It is important to note that questions about agency policy and/or standard operating procedure(s) do not require the filing of a complaint. Such questions can often be answered to your satisfaction by dialing (843) 572-4300 and speaking to a supervisor.